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Frequently Asked Question
What makes KRX Cosmetics unique?
KRX Cosmetics blends Korean beauty innovation with high-performance formulas to deliver bold, functional cosmetics designed for effortless beauty.
Are your products cruelty-free?
Yes! KRX Cosmetics is proudly cruelty-free. We do not test on animals.
Are your lip products safe for sensitive lips?
Absolutely! Our lip formulas are dermatologist-tested and infused with hydrating, nourishing ingredients suitable for all lip types, including sensitive lips.
Do your lip plumping products contain harsh irritants?
No, our Pocket Filler Lip Plumping Gloss is formulated with gentle yet effective ingredients like SenseHot™ technology and Tri Molecular Hyaluronic Acid for a fuller look without irritation.
How long does the plumping effect last?
The plumping effect can last anywhere from a few hours to all day, depending on application and individual lip hydration levels.
Where are your products manufactured?
Our products are proudly made in Korea, leveraging advanced skincare and cosmetic technology for high-performance results.
Do you ship internationally?
Yes, we offer worldwide shipping! See our shipping section for details.
How do I track my order?
Once your order has shipped, you’ll receive a tracking number via email to monitor your package’s journey.
Can I return my product if I’m not satisfied?
Yes, we have a hassle-free return policy. Check our “Shipping & Returns” section below for details.
How can I contact customer service?
For any inquiries, please email us at website@krxcosmetics.com or reach out via our Contact Us page.
Shipping & Returns
Shipping Policy
• Processing Time: Orders are processed within 1-3 business days.
• Shipping Time:
• Domestic (within Malaysia): 3-5 business days.
• International: 7-14 business days, depending on location.
• Shipping Methods: We use DHL Express and local couriers of your country to ensure fast and secure delivery.
• Tracking: Once shipped, you’ll receive a tracking number via email.
Returns & Exchanges
• 100% Satisfaction Guarantee: If you’re not happy with your purchase, you may return it within 30 days for a full refund or exchange.
• Conditions: We only accept unopened, unused products in their original packaging with proof of purchase.
• Return Shipping:
• Damaged or incorrect items – Free return shipping provided.
• Other returns – Shipping costs are the responsibility of the customer.
• How to Request a Return: Email [your email] with your order number and reason for return, and our team will assist you with the process.